Garage door cable broken, which caused a major balance issue.
We first checked the condition of the spring very carefully, to ensure it was in fact in good shape. Also, we checked on the second cable on the other side, to ensure this was only a one-sided problem. Verifying that, we removed the garage door cable that broke and installed one of our own, which had similar dimensions and durability. We then adjusted its length to match the second cable and ran some functionality tests on the door to ensure smooth operation.
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* $29 service call - deducted from the service
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